Frequently Asked Questions
Our store organizes its rules on frequently asked shopping questions in the following sections. This guidance applies to burtsbers.shop. For help with this page, contact Support@burtsbers.shop.
What customers should know about products
Customers can rely on the following guidance from our store about products. What products do you offer?
We offer Burt's Bees lip care, skincare, body care, and selected baby care products. Current availability, product details, options, and prices are shown on each product page. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Information covering shipping cost
For customers using this website, this section explains shipping cost. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Information covering products
Customers can rely on the following guidance from our store about products. How long does a posted refund take?
Your bank or payment provider may need additional time to post the credit after we process it. Customers remain responsible for taxes required by applicable law. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Details about return shipping
This return shipping section covers orders and visits through this website. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Store guidance on shipping cost
For customers using this website, this section explains shipping cost. How can I contact you?
Email Support@burtsbers.shop, call 765-578-9879, or write to 12806 Havenwood Ct, Cedar Lake, Indiana, 46303, United States. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Details about tracking
Customers can rely on the following guidance from our store about tracking. How can I track my order?
After dispatch, we email the tracking information to the address provided for your order. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
What customers should know about returns and exchanges
For purchases made through this website, our store applies the following guidance on returns and exchanges. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
How we handle delivery timing
This delivery timing section covers orders and visits through this website. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
How we handle payment methods
This payment methods section covers orders and visits through this website. Which payment methods are accepted?
Use one of the payment options shown in this store's secure checkout. Only the methods offered for your order are available. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
What customers should know about contact options
Customers can rely on the following guidance from our store about contact options. Can I cancel an order?
You may request cancellation or an order change before shipment. Contact us promptly with the order number; we cannot guarantee a change once fulfillment is underway. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Store guidance on refund timing
We publish this refund timing guidance for customers using this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. This section applies specifically to burtsbers.shop. Questions about this section may be sent to Support@burtsbers.shop.
Merchant Details
Business name: burtsbees
Store name: burtsbees
Email: Support@burtsbers.shop
Phone: 765-578-9879
Physical address: 12806 Havenwood Ct, Cedar Lake, Indiana, 46303, United States